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Service Centre

• Why buy at Toucan Art?
• Shipping Information
• Product Characteristics
• Payment Options
• Return & Exchange policy
• FAQ

FAQ

• What is the minimum value that I can order?
• Who paints our paintings?
• Are there any additional costs when I import paintings and frames into my country?
• Does Toucan Art have a printed brochure or a catalog?
• From where do I receive my shipment?
• How will you ship my paintings?
• What type of material is used as the basis of the paintings?
• How long will it take before I receive my ordered goods?
• Can I trace and track the shipping of my goods?
• Could I send you my order via e-mail, rather then following the Web site order procedure?
• I forgot my password, what can I do?
• Are all your paintings hand made?
• What is your refund policy?

Back to topWhat is the minimum value that I can order?

There is no minimum requirement.

Back to topWho paints our paintings?

All Toucan Art's Oil Paintings are painted by carefully selected commercial artists. Most artists have years of experience and a high standard of craftsmanship. All artists paint according to high quality standards and are quality monitored.

Back to topAre there any additional costs when I import paintings and frames into my country?

Toucan Art does not charge you any additional fees. All you pay to Toucan Art is what you see when you check out of the system. No hidden fees, no hidden charges.

However local import taxes and tariffs exist in some countries around the globe. These tariffs or taxes vary from country to country and apply in some cases.

Please contact your local tax authorities who will be able to provide you with exact information regarding these import tariffs or taxes.

Back to topDoes Toucan Art have a printed brochure or a catalog?

No, we do not carry a printed catalog or brochure.

Back to topFrom where do I receive my shipment?

We ship from our warehouse in Groningen, The Netherlands.

Back to topHow will you ship my paintings?

The shipping methods depends on your preferences. We work with DHL and EMS.

Back to topWhat type of material is used as the basis of the paintings?

White or brown linen canvas.

Back to topHow long will it take before I receive my ordered goods?

Shipments usually take between four and ten working days.

Back to topCan I trace and track the shipping of my goods?

Yes, as a standard procedure we send after each order that leaves our warehouse a shipment confirmation to the customer's email address which contains the information how to trace & track the shipment.

Back to topCould I send you my order via e-mail, rather then following the Web site order procedure?

Yes, you can send us your order via e-mail.

E-mail: toucan@toucanart.com

You can also visit our warehouse in The Netherlands directly. Please contact us regarding warehouse visits: toucan@toucanart.com

Back to topI forgot my password, what can I do?

Go to the Toucan Art Web Site and click on the login button on the top navigation menu. Once you are on the login screen you will see a button called “forgot your password?”. Click on this button and submit your email address with which you registered.

The password will than be automatically sent to your e-mail account.

Back to topAre all your paintings hand made?

Yes, all our paintings are entirely hand made.

Back to topWhat is your refund policy?

If a delivered article shows material defects or transport damages please inform us within 48hrs of receipt. We will replace the damaged items or reimburse them if we are unable to replace them.